The Distribution of Pharmacies and Hospitals in Hangzhou and What Tourists Should Do in Emergencies

Hangzhou, one of China’s most popular tourist cities, is not only known for its mesmerizing West Lake, elegant tea culture, and ancient temples, but also for its well-developed urban infrastructure—including a solid medical and pharmaceutical network. Whether you’re a solo traveler, a family on vacation, or a digital nomad, understanding how pharmacies and hospitals are distributed throughout the city and what to do during a medical emergency is crucial for a safe and enjoyable trip.

Overview of Hangzhou’s Healthcare Infrastructure

Hangzhou is a tier-one city with a comprehensive public health system. It hosts some of the top hospitals in China and offers a mix of public general hospitals, private clinics, international medical centers, and 24/7 pharmacies. The city’s healthcare facilities are widely accessible, especially in central districts like Shangcheng, Xihu, and Gongshu, which are frequented by tourists.

The urban layout of Hangzhou ensures that major hospitals are evenly distributed across its core zones, while smaller clinics and pharmacies are found in nearly every residential block. Emergency medical services (EMS) are also efficiently dispatched and managed through a centralized hotline system.

Major Hospitals Tourists Should Know

Sir Run Run Shaw Hospital (Zhejiang University School of Medicine)

This hospital is a top-tier, internationally accredited facility often recommended to foreigners due to its reputation and English-speaking staff. Located near the city center, it’s affiliated with Zhejiang University and has departments that cover everything from cardiology to pediatrics.

• International service desk: Yes

• English-speaking doctors: Available in most departments

• Emergency services: 24/7

• Location: Qinchun Road, Jianggan District

Zhejiang Provincial People's Hospital

Another comprehensive public hospital with advanced facilities. It’s not specifically tailored to international patients but provides quality care and is equipped for serious emergencies.

• International support: Limited, translators sometimes available

• Location: Shangtang Road, Xiacheng District

Hangzhou United Family Hospital

This is a privately-run international hospital, perfect for expatriates and travelers who need English-speaking services, shorter waiting times, and more personalized care.

• International service desk: Yes

• Language: English widely spoken

• Services: Family medicine, dental care, dermatology, urgent care

• Location: Xihu District, close to major expat residential zones

Hangzhou Red Cross Hospital

Located close to West Lake, this hospital is convenient for tourists. Though it’s a public hospital, its emergency care and proximity to tourist spots make it a practical choice in urgent situations.

• Language support: Minimal, but efficient triage process

• Location: Baochu Road, Xihu District

Availability of Pharmacies

Pharmacies, known locally as "yao dian" or "yi yao dian," are widespread across Hangzhou. From traditional Chinese medicine stores to modern 24-hour drugstores, the range is diverse.

Chain Pharmacies

Well-known chains like Yifeng Pharmacy, Nepstar, and Jiuzhou are reliable and have multiple branches throughout the city. Most of these stores:

• Are open from 8:00 AM to 9:00 PM

• Carry both prescription and over-the-counter medication

• Offer a limited but growing selection of international brands

• Have a pharmacist on duty to provide consultations (in Mandarin)

Some flagship stores in major districts have bilingual signs, though the staff may have limited English. It's advisable to use translation apps or prepare photos/names of medications in advance.

24-Hour Pharmacies

Hangzhou’s 24-hour pharmacies are concentrated near transportation hubs (like Hangzhou East Railway Station), large hospitals, and tourist-heavy areas. A few examples:

• Nepstar 24h Branch: Near Wulin Square

• Jiuzhou 24h Branch: Near Hangzhou Railway Station

• Yifeng 24h Branch: Close to Sir Run Run Shaw Hospital

These pharmacies usually stock common medications for colds, stomachaches, allergies, pain relief, and wound care.

Traditional Chinese Medicine Pharmacies

If you're interested in herbal remedies, Hangzhou is a good place to explore traditional Chinese medicine (TCM). Renowned TCM pharmacies like Hu Qing Yu Tang, a 19th-century pharmacy museum near West Lake, offer herbs and consultations.

• Herbal teas for digestion or colds

• Topical salves and balms for muscle pain

• Medicinal plasters and essential oils

Tourists should consult professionals before using any TCM remedy, especially if they're already on Western medications.

Emergency Situations: What Tourists Should Do

Medical emergencies can be stressful, especially when language barriers and unfamiliar systems are involved. Here’s a step-by-step plan for what to do if you encounter a health crisis in Hangzhou.

1. Call Emergency Services

China’s national emergency numbers:

• Medical emergency (ambulance): 120

• Police: 110

• Fire: 119

The 120 operators might not speak English, so it's best to have a Chinese speaker assist or use a translation app with text-to-speech.

2. Use Hotel or Hostel Assistance

If you're staying in a hotel, the front desk can be a critical lifeline. Hotel staff are generally trained to handle emergencies:

• They can call an ambulance on your behalf

• Arrange transportation to a nearby hospital

• Translate your symptoms to medical staff

• Offer directions to the closest 24-hour pharmacy

3. Use Ride-hailing Apps

In non-critical situations (like mild illness or injury), use Didi (China’s Uber) to get to a hospital or clinic. Some premium ride options have drivers with basic English skills.

4. Document Your Medical History

Always carry a medical card or printout with:

• Your blood type

• Any chronic conditions (e.g., diabetes, epilepsy)

• Allergies

• Emergency contact information

• Travel insurance details

This will be helpful in case you are unconscious or unable to communicate.

5. Use a Translation App

Apps like Baidu Translate or Pleco can bridge the language gap. Prepare common medical phrases such as:

• "I have a fever"

• "I need a doctor"

• "I'm allergic to penicillin"

• "I have asthma"

You can also show images of prescription medication or medical tools.

6. Travel Insurance

Make sure your travel insurance covers:

• Emergency room visits

• Prescription medication

• Ambulance fees

• Medical evacuation (in severe cases)

Hangzhou’s hospitals will typically require upfront payment unless you’re at an international clinic. Save all receipts for reimbursement.

Minor Ailments: Self-care Options

For issues like a sore throat, upset stomach, mild food poisoning, or travel fatigue, you don’t necessarily need to visit a hospital. Here’s how to manage common problems:

• Colds and flu: Paracetamol, ibuprofen, throat lozenges are available over-the-counter

• Food poisoning: Oral rehydration salts (ORS), activated charcoal, loperamide

• Motion sickness: Available as patches or tablets in most pharmacies

• Jet lag or insomnia: Melatonin is rarely available, but Chinese sleep aids like suan zao ren can help

• Allergies: Antihistamines such as loratadine are sold under generic names

Always check dosages and consult a pharmacist if unsure.

Pediatric and Maternity Services

If you're traveling with children or expecting a baby, Hangzhou has specialized pediatric hospitals and maternal centers:

• Children's Hospital of Zhejiang University School of Medicine: One of the top pediatric hospitals in China

• Hangzhou Women and Children’s Hospital: Offers maternity, gynecology, and neonatal care

• Hangzhou United Family Hospital: Private services for maternity in English

Make sure to bring your child's health documents and a list of any necessary medications or allergies.

Vaccinations and Health Checks

Hangzhou is not considered a high-risk city for infectious disease, but travelers should be up to date on:

• Hepatitis A and B

• Tetanus

• COVID-19

• Seasonal flu

There are travel clinics and international vaccination centers in the city that can help if you need to update immunizations or undergo a health check before departing to your next destination.

Final Tips for Staying Healthy in Hangzhou

• Drink bottled or filtered water: Tap water is not potable

• Avoid street food if you have a sensitive stomach

• Wear a mask in crowded places if you have respiratory concerns

• Use mosquito repellent in warmer months

• Protect yourself from sun exposure when visiting West Lake or hiking in Longjing tea fields

With proper awareness and preparation, navigating Hangzhou's medical resources as a tourist is very manageable. The city’s healthcare services are robust, and pharmacies are accessible almost everywhere. Whether you’re treating a minor ailment or seeking emergency care, Hangzhou provides a safe environment for international visitors who may find themselves needing medical attention.